Online Ordering FAQs at Silver State Relief
In-Store Pickup & Online Ordering
Available at all locations. Place your order online, and our fulfillment team will pick and reserve your products. Orders are typically ready within 5 to 15 minutes. Online pickup orders can be placed up to 30 minutes before the store closes, and all unclaimed orders are canceled 15 minutes before the store closes.
Sparks only: choose drive-thru pickup at checkout. The drive-thru window closes at 9:30 PM, and the latest you can place an order is 9:00 PM.
How to order
- Place your order online and enter your information.
- Upload a photo of a valid, government-issued ID that is not damaged.
- You’ll receive a text and email when your order is ready.
- Pick up in store (check in at the front desk, then head to the express pickup line) or, in Sparks, at the drive-thru window.
- Present your ID and pay with cash or debit.
How will I know when my order is ready?
You’ll receive a notification by text and email. Orders are typically ready within 5 to 15 minutes.
What is the checkout process? What payment and ID do I need?
For in-store pickup, check in at the front desk with a valid, government-issued ID that is not damaged. Then head to the express pickup line on the sales floor and present your ID again when called up to complete your purchase. For drive-thru pickup, drive up to the drive-thru window. We accept cash and debit.
Where do I go to pick up my order?
For in-store pickup, check in at the front desk with a valid ID, then head to the express pickup line.
Sparks only: if you selected drive-thru pickup, drive to the drive-thru window after receiving your confirmation text.
What is the latest I can place an order?
Online pickup orders can be placed up to 30 minutes before the store closes.
Sparks drive-thru: the latest you can place an order is 9:00 PM.
What happens if I don’t pick up my order?
All unclaimed orders are canceled 15 minutes before the store closes.
Do you have a return policy?
We accept returns on cartridges, batteries, and disposables within 30 days of the purchase date with a receipt. Customers with an account do not need to provide a receipt. Management reserves all rights regarding returns.
Delivery
We offer delivery from our Sparks and Fernley locations. There is no delivery fee.
Please be advised:
- Have your valid, government-issued ID that is not damaged ready at the time of delivery.
- Have an accepted form of payment ready. Drivers do not carry change.
Sparks Delivery
How to order
- Place your delivery order online and select an available two-hour delivery window.
- Our fulfillment team will pick and reserve your products.
- About 30 minutes before your window, we’ll begin preparing your order and send you a text and email update.
- At the start of your window, the driver picks up your order and heads to you. You’ll receive another notification when they’re on the way.
Delivery coverage
We deliver throughout the greater Reno/Sparks area, including Spanish Springs, Lemmon Valley up to Stead Airport and the Swan and Silver Lakes, Golden Valley, Sun Valley, Verdi, Mogul, Caughlin Ranch, Hidden Valley, Somersett, Galena down to Galena Forest Estates, and Pleasant Valley.
What is the order minimum?
A minimum purchase of $50 before tax is required for delivery orders.
Is there a delivery fee?
No, delivery is free.
How late can I place a delivery order?
The latest time to place a delivery order is 5:45 PM for delivery during the 6:00 PM to 8:00 PM window.
How will I get order updates?
You’ll receive a text and email about 30 minutes before your delivery window, and another notification when the driver is on the way.
What do I need when the driver arrives?
A valid, government-issued ID that is not damaged and an accepted form of payment. Drivers do not carry change.
Fernley Delivery
How to order
- Place your delivery order online by entering your information and uploading a photo of a valid, government-issued ID that is not damaged.
- Our fulfillment team will pick and reserve your products.
- When a driver becomes available, we’ll begin preparing your order and send you a text and email update.
- The driver will pick up your order and head to your delivery address.
Delivery times may vary due to the distance to Fallon. If you’d like an ETA, leave a note at checkout requesting an update, and the driver will notify you when they are getting closer.
Delivery coverage
We deliver to Fernley, Fallon, Hazen, Wadsworth, and the Fallon Paiute-Shoshone Reservation.
What is the order minimum?
A minimum purchase of $35 before tax is required for delivery orders.
Is there a delivery fee?
No, delivery is free.
How late can I place a delivery order?
The latest time to place a delivery order is 4:45 PM for delivery by 7:00 PM.
How will I get order updates?
You’ll receive a text and email when a driver becomes available and your order is being prepared. To get an ETA, leave a note at checkout and the driver will notify you when they are getting closer.
What do I need when the driver arrives?
A valid, government-issued ID that is not damaged and an accepted form of payment. Drivers do not carry change.
Curbside Pickup (Fernley)
Available at our Fernley location. Place your order online, and our fulfillment team will pick and reserve your products. Orders are typically ready within 5 to 15 minutes. Curbside orders can be placed up to 7:15 PM and picked up by 7:45 PM. All unclaimed orders are canceled 15 minutes before the store closes.
How to order
- Place your order for pickup online by entering your information and uploading a photo of a valid, government-issued ID that is not damaged.
- You’ll receive a text and email when your order is ready.
- Park in one of the six designated curbside pickup spots.
- Click the link in your order-ready text or email to let the store know you’ve arrived. If you don’t receive the link, call 775-302-4031.
- Present your valid ID and pay with cash or debit.
How will I know when my order is ready?
You’ll receive a notification by text and email.
Where do I go to pick up my order?
Park in one of the six designated curbside pickup spots and follow the arrival instructions in your order-ready text or email.
What if I didn’t get the arrival link?
Call the store at 775-302-4031.
What payment and ID do I need?
A valid, government-issued ID that is not damaged. We accept cash and debit. For their safety, curbside team members do not carry change.
What is the latest I can place a curbside order?
Curbside orders can be placed up to 7:15 PM and picked up by 7:45 PM.
Medical FAQ
Medical Cannabis Card in Nevada: Your Questions Answered
Who can get a medical cannabis card in Nevada?
You must be a full-time Nevada resident and at least 18 years old. A minor can also register if a parent or legal guardian is designated as their primary caregiver.
Patients register with the Division of Public and Behavioral Health’s Medical Cannabis Registry (MMR).
What conditions qualify?
You need a chronic or debilitating medical condition. This includes acquired immune deficiency syndrome (AIDS), cancer, glaucoma, or a condition (or its treatment) that produces one or more of the following in a specific patient:
- An anxiety disorder
- An autism spectrum disorder
- An autoimmune disease
- Anorexia nervosa
- Dependence upon or addiction to opioids
- Cachexia
- Muscle spasms, including spasms caused by multiple sclerosis
- Seizures, including seizures caused by epilepsy
- Nausea
- Severe or chronic pain
- HIV and any medical condition related to HIV
- A neuropathic condition, whether or not it causes seizures
Any other condition also qualifies if the Division classifies it as chronic or debilitating by regulation, or if it is approved through a petition under NRS 678C.810.
How do I apply?
Request a Medical Cannabis Registry Application packet from the Division, then meet with your Nevada-licensed physician. The physician completes a portion of the application and provides a recommendation confirming that you have a qualifying condition.
Visit the Nevada Department of Public and Behavioral Health’s Medical Cannabis Registry
What kind of doctor can sign my application?
Only a Nevada-licensed M.D. or D.O. can complete the physician section of the application and provide the recommendation.
Where can I read the Nevada law on medical cannabis?
Medical use of cannabis is covered in Chapter 678C of the Nevada Revised Statutes.
Who can I contact with more questions?
Sparks
175 E. Greg Street, Sparks, NV 89431
Daily 8AM to 10PM
775-440-7777
info@silverstaterelief.com
Fernley
1301 Financial Way, Fernley, NV 89408
Daily 8AM to 9PM
775-302-4031
fernleyinfo@silverstaterelief.com
Reno
12240 Old Virginia Rd, Reno, NV 89521
Daily 8AM to 10PM
775-902-2775
renoinfo@silverstaterelief.com