Two delivery hubs serve our customers, and each one operates a little differently depending on the area it covers. If you live in the greater Reno/Sparks region or out toward Fernley and Fallon, the steps below tell you exactly what to expect from the moment you place an order to the moment a driver hands it to you.
Sparks Delivery Location
Ordering from our Sparks location starts on our website. You choose your products and select an available two-hour delivery window that fits your schedule. Once you place the order, our fulfillment team picks and reserves your products right away so nothing sells out from under you while you wait.
About 30 minutes before your chosen window begins, the team starts processing and preparing your order. You will get an update by text and email at that point, so you always know where things stand. At the start of the delivery window, the driver picks up your order and heads your way. A second notification tells you the driver is on the move.
What to Have Ready When the Driver Arrives
When the driver reaches your door, you must have a valid, government-issued ID that is not damaged. You also need an accepted form of payment ready to go. Please remember that our drivers do not carry change, so plan your payment accordingly. This keeps the handoff quick and smooth for everyone.
Having your ID out and your payment prepared before the driver knocks saves time and helps us keep delivery windows on track for every customer on the route that day.
Sparks Service Area
Our Sparks hub covers a wide stretch of the greater Reno/Sparks area. We deliver throughout Reno, Sparks, & Fernley, NV, reaching neighborhoods from the valley floor up into the hills.
Specifically, that includes Spanish Springs, Lemmon Valley up to Stead Airport and the Swan and Silver Lakes, Golden Valley, Sun Valley, Verdi, Mogul, Caughlin Ranch, Hidden Valley, Somersett, Galena down to Galena Forest Estates, and Pleasant Valley. If you live in one of these communities, you are inside our range.
Fernley Delivery Location
The Fernley location follows a slightly different process built for the longer distances involved. You place your order through our website by entering your information and uploading a photo of a valid, government-issued ID that is not damaged. This step verifies your eligibility before we prepare anything.
Once your order is placed, our fulfillment team picks and reserves your products. When a driver becomes available, the team begins preparing the order for delivery, and you receive an update by text and email. The driver then picks up your order and heads to your delivery address.
Delivery Times and ETAs
Delivery times from the Fernley hub can vary because of the distance to Fallon and the surrounding communities. We want you to know when your order is close, so we built in a simple option to stay informed.
If you would like an ETA, leave a note at checkout requesting an update. The driver will notify you when they are getting closer to your destination. As with our Sparks location, when the driver arrives you must have your valid, government-issued ID that is not damaged and an accepted form of payment ready. Drivers do not carry change.
Fernley Service Area
Our Fernley hub reaches communities to the east where dispensary access can be limited. We deliver to Reno, Sparks, & Fernley, NV, covering both towns and reservation land.
That service area includes Fernley, Fallon, Hazen, Wadsworth, and the Fallon Paiute-Shoshone Reservation. Bringing reliable delivery to these areas is part of why Silver State Relief was built for locals. Rodeo Ready. Tahoe Approved. Casino optional. Welcome to Relief.
Why Order Delivery From Us
We believe in offering the best products at the best prices with a huge variety, and delivery is how we bring that selection straight to your door. Instead of driving across town or out of the valley, you can browse the same wide catalog from home and have it arrive within a set window.
We also believe in taking care of our customers. Every notification, every ID check, and every prepared order is part of a process designed to be predictable and honest. You know when your order is picked, when it is being prepared, and when the driver is on the way.
Tips for a Smooth Delivery
A few small steps on your end keep every delivery running well. Keeping these in mind helps our drivers stay on schedule and gets your order into your hands faster.
- Have your ID ready: Keep a valid, government-issued ID that is not damaged within reach before the driver arrives.
- Prepare exact payment: Our drivers do not carry change, so have an accepted form of payment set aside.
- Watch for notifications: Text and email updates tell you when your order is prepared and when the driver is en route.
- Request an ETA for Fernley orders: Leave a note at checkout if you want the driver to notify you as they get closer.
- Confirm your address: Double-check the delivery details at checkout to avoid any delays.
Whether you order from the Sparks hub or the Fernley hub, the goal is the same: get quality products to you quickly, verify everything correctly, and treat you the way a local business should. Place your delivery order through our website and pick the option that fits your area.